Terms & Conditions

Acceptance of Terms

By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.

About Timberstone Furniture

Timberstone Furniture offers quality furniture and home décor products for residential and commercial spaces. Our product range includes, but is not limited to:

• Bedroom Furniture
• Dining Tables & Chairs
• Living Room Furniture
• Storage Solutions
• Children’s Furniture
• Mirrors & Decorative Items
• Wooden Accessories
• Custom Furniture (where available)

Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or illegal activities.
• Attempt to gain unauthorized access to our systems.
• Distribute malicious software or harmful code.
• Copy, reproduce, or misuse website content without permission.
• Interfere with the operation or security of the website.

We reserve the right to restrict or terminate access to users who violate these Terms.

Product Information

We strive to ensure that all product descriptions, specifications, dimensions, colors, and images are accurate.

However:

• Product colors may vary slightly due to monitor or mobile device settings.
• Natural wood grain, texture, and color variations are part of the unique character of timber products.
• Product dimensions may have minor manufacturing tolerances.
• Availability is subject to stock levels.

Timberstone Furniture reserves the right to correct any errors or inaccuracies without prior notice.

Pricing

All prices displayed on our website are in [Currency] unless otherwise stated.

We reserve the right to:

• Change prices without prior notice.
• Correct pricing errors.
• Cancel orders placed using incorrect pricing caused by technical or human error.

Applicable taxes and delivery charges will be displayed during checkout.

Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to:

• Decline or cancel any order.
• Limit product quantities.
• Request additional information before processing an order.
• Cancel orders due to stock unavailability or pricing errors.

If payment has already been made for a cancelled order, an appropriate refund will be arranged.

Payment

We accept payment through approved payment methods available on our website.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.

Payments are processed securely through trusted payment providers.

Delivery

Delivery times are estimates and may vary depending on:

• Product availability
• Delivery location
• Weather conditions
• Public holidays
• Courier schedules

While we aim to deliver within the estimated timeframe, Timberstone Furniture is not responsible for delays beyond our reasonable control.

Customers should inspect products upon delivery and report any damage promptly.

Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Please review that policy before making a purchase.

Custom Furniture Orders

Custom-made or personalized furniture is manufactured according to your specific requirements.

Once production has commenced:

• Orders cannot normally be cancelled.
• Custom products cannot be returned unless defective or damaged upon delivery.

Customers are responsible for ensuring that all measurements, specifications, and customization details are accurate before confirming the order.

Warranty

Where applicable, selected products may include a limited warranty against manufacturing defects.

The warranty does not cover:

• Normal wear and tear
• Misuse or abuse
• Water damage
• Improper maintenance
• Accidental damage
• Unauthorized repairs or modifications

Warranty claims may require proof of purchase.

Intellectual Property

All content on this website, including:

• Logos
• Product images
• Graphics
• Text
• Designs
• Icons
• Website layout

is the property of Timberstone Furniture or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited without prior written permission.

User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Keeping your account information accurate and up to date.
• All activities carried out under your account.

Please notify us immediately if you believe your account has been accessed without authorization.

Limitation of Liability

To the maximum extent permitted by law, Timberstone Furniture shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Delays beyond our control.
• Website interruptions or technical issues.
• Third-party service failures.

Our total liability shall not exceed the amount paid for the relevant order.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Third-Party Links

Our website may contain links to external websites for your convenience.

Timberstone Furniture is not responsible for the content, privacy practices, or services provided by third-party websites.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective once published on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the appropriate courts.