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Privacy Policy

At Timberstone Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or purchase our products.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Delivery Address
  • Company Name (if applicable)
  • Payment Information (processed securely by payment providers)

Order Information

We collect information relating to:

  • Products purchased
  • Order history
  • Delivery preferences
  • Customer service requests

Website Usage Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Pages
  • Referral Website
  • Cookies and Analytics Data

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Manage your customer account
  • Respond to enquiries
  • Provide customer support
  • Send order confirmations and updates
  • Improve our products and website
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Meet legal and regulatory requirements

If you subscribe to our newsletter, we may also send promotional emails about new arrivals, offers, and special events.

You can unsubscribe from marketing emails at any time.

Payment Security

We do not store your complete payment card details on our servers.

Payments are processed through secure third-party payment gateways that use industry-standard security measures to protect your payment information.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Save your preferences
  • Improve website performance
  • Understand visitor behavior
  • Measure website traffic
  • Deliver a better shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers when necessary, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting providers
  • Technical support providers
  • Marketing service providers (where applicable)

These service providers are required to protect your information and use it only for providing their services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Update incorrect information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your personal data
  • Object to certain processing activities

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised effective date.